Mr Hasna borrowed money from family, friends and associates to fund his visits to the casino, and in 2016 his family had to sell his sister’s Newport home to pay back his gambling debts, the claim says. The tickets were cancelled after Crown caught Mr Hasna trying to scalp them, the claim says. Mr Hasna alleges Crown ignored these incidents as a sign he was gambling dangerously, despite them being listed in its Responsible Gambling Code of Conduct as an indicator players were being harmed.Īccording to his claim, Mr Hasna lost $30,000 after coming into the casino to collect free tickets to a Phil Collins show, and he also lost money while collecting four corporate box tickets to the 2017 AFL grand final. In his court application, Mr Hasna claims Crown did not stop him from playing even after his mother twice came to the casino and pleaded with staff to stop her son from gambling away “all of the family’s money”.Ĭrown management did not permanently ban Mr Hasna until December 2020 despite “several recommendations” from Crown security to do so following abusive outbursts towards staff when he was losing, the claim says. Crown’s head of VIP customer service, Peter Lawrence, told the commission that the casino’s actions were irresponsible and “probably” predatory.